Touch Stay

Touch Stay creates digital guidebooks that answer guests’ questions before they even think to ask them between booking confirmation and review.

The result?

1. You spend less time managing guests

2. Guests ask fewer questions

3. Guests arrive more prepared, leave happier, and refer again and again (some even book extra nights after seeing how much there is to do in your area)

86% of users say they’ve halved the time they spend managing guests since introducing Touch Stay guidebooks.

Touch Stay digital guest welcome books provide guests with everything they need to know about your accommodation before and during their stay:

practical property information

inspirational destination content

personal recommendations

house rules

appliance instructions

add-ons and upsells

It’s appreciated by users too for its role in building trust and loyalty amongst guests.

 Guidebooks can be completely customised to your brand: use your colours and logo, fonts are changeable too. So you present slick, on-brand guest communications every time.

Guests access the guidebook via a link shared from Touch Stay’s messaging platform ‘Memo’, or you can copy and paste the guidebook link into your existing property management system or channel manager. Once opened, the guidebook’s webpage can saved to a smartphone’s home screen from where it behaves like an app, only it works when you’re off-grid and offline too.

Additional functionality can restrict access to sensitive content like keycodes until close to arrival dates, and property managers can replicate destination content across multiple guidebooks using ‘Tags’.

Unless you’re a fan of paper, pdfs and print-out, or repetitive guest questions, allow us to help you take the hassle out of guest management and communication. Free up time for yourself and make guests happier while you’re at it.

We’re a small business that’s created a tool that’s easy to self-serve. But if ever you need a hand, you’ll always receive human (and sensible) support from a product expert (most probably one of the co-founders, Joe).

It’s free to try us out for 14-days (no credit card required). And one of our values is always to help, not sell. So please ask any questions without fear of the sales spiel!